FAQs

Will I get an invoice?

Yes, you will receive an invoice every month, via either email or postal mail. Your preferred method is chosen during contract signing. Regardless of your preferred method of invoicing, monthly service payments are always due by the 1st day of the month. We give 10 day grace period before we charge any late fees.

Do I need a PayPal account to pay electronically?

No, a PayPal account is not required in order to pay your invoice online. PayPal generates the invoices and handles the secure transactions, but you are not required to have an account.

What forms of payment can I use?

We accept cash, checks, and credit/debit cards on-site. You can also use PayPal, and any forms of payment that they accept, to complete a secure, online transaction. Please refer to your contract for details regarding our returned check policy.

What is my regular service day? Can I change it?

Although there are many factors that impact which day your service gets scheduled on, we try to schedule your service for the weekday immediately prior to your garbage/yard waste pickup. Due to scheduling conflicts, this may not always be possible, however.

If for any reason you would like to change your service day, whether it’s on a temporary or permanent basis, feel free to contact us and we will be glad to try and work out a change in schedule for you. Please keep in mind that a reschedule is on a case-by-case basis, and may result in a missed service day.

I want to change my service package/have additional work done. What should I do?

If you would like to change your service package, want additional work done, or anything else, feel free to contact us and we’ll be happy to help in any way possible.

For information or a free quote, call or text us at (209) 232-5220 or email us through the contact form below.

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